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CUSTOMER
Charter
Thanks for choosing
K Gas Rent Free LPG.
We’re proud that you’ve chosen K Gas Rent Free LPG to supply your LPG.
We’re SW Victoria's leading supplier of rent free LPG propane gas and we promise to put our experience and expertise to good use for you.
LPG for your home
Once you’ve opened an LPG account with K Gas Rent Free LPG we’ll arrange delivery of LPG to you in LPG bottles or by tanker-fill to your home. It’s important you understand everything in this document.
Chat with us live if you have any questions by pressing on the lets chat button below, or you can call us on (03) 8529-7210, or email us at orders@mylpg.com.au
Were serious about safety
Think you've got a gas leak or emergency? Turn off your gas cylinders right away and call us immediately on our 24-hour hotline:
8529-7210
If you suspect you have a gas leak, follow the safety guidelines until an emergency service technician arrives:
✕ DON’T light a match or lighter
✕ DON’T smoke
✕ DON’T use any electrical appliance, mobile phone or even turn on a light
✓ DO open all windows and doors; and
✓ DO remove any flammable materials surrounding the LPG cylinders.
If you can smell gas, check:
✓ The pilot lights on your appliances
✓ The burners on your stove
✓ The connection to our cylinder and gas appliances or equipment to see if they’re loose
If a cylinder is close to empty, you may be able to smell the odour added to gas for detection purposes as it tends to settle with time and becomes stronger as the cylinder reaches empty. So even though you can smell an odour, the cylinder may not be leaking.
For more information on our safety procedures, please refer to mylpg.com.au/safety
Getting your account up and running:
Ordering LPG cylinders
Together, we’ll work out whether you’ll need to order LPG from K Gas Rent Free LPG on an ‘as-needs’ occasional basis or whether you’ll benefit from scheduled regular deliveries of LPG.
If you do need to order LPG, you can do this online or over the phone.
Online:> mylpg.com.au/order
Phone:> 8529-7210
Email: orders@mylpg.com.au
Delivery of LPG
Access to your premises
We’ll need you to provide K Gas Rent Free LPG (and our agents and contractors) with safe and easy access to your premises to deliver your LPG, as well as other activities including inspections, repairs or for connection or disconnection. So, make sure you tie up Rover the dog or any other pets.
What happens if there is a change to a delivery?
Now and again, we may need to change our delivery service or time but we’ll do our best to let you know at the earliest opportunity. If you need to change anything, again just let us know in advance.
Paying for LPG
You agree to pay K Gas Rent Free LPG for the LPG supplied to you.
We might ask for payment at the time of order, or invoice you after each delivery of LPG. You’ll need to pay the invoiced amount in accordance with the terms stated on the invoice.
All prices quoted to you are inclusive of GST.
We’ll also let you know if any government taxes or charges apply with respect to your LPG supply.
Please note there is a discount for upfront payments.
Keeping LPG prices fair
Our LPG prices are variable and are based on movements in the world market price for LPG. As a result, we may change the LPG price at any time.
Rent Free LPG
You also agree to understand the terms and conditions for the use of K Gas LPG cylinders (also commonly known as a ‘Rent Free T & C's’). K Gas costs in purchasing, testing, maintaining and replacing LPG cylinders delivered to you is inclusive in your gas cost.
Other fees and charges
A fee may apply if you chose to receive your bills by Australia Post and if your bill is not paid in full by the due date.
Other fees such as dishonored payments and charges for services such as unscheduled gas deliveries may also apply. We’ll let you know in advance of any additional charges and fees.
Refer to mylpg.com.au/order or more information.
Payment options
We’ve made payment simple, with lots of ways to pay.
Just refer to your invoice or visit mylpg.com.au.
Notification of changes to supply
We will inform you of changes to gas supply and services at the earliest opportunity. However, as circumstances may not allow, we must reserve the right to make changes without notice.
What happens if I don’t pay?
If you are unable to pay an invoice due to financial hardship or you wish to dispute an invoice, get in touch before the payment is due so that we can resolve the dispute or work out an arrangement with you.
Non-payment and collection of debts
We may apply a fee to your account if you do not make payment in full by the due date listed on your bill.
We may have to stop supplying you with LPG if you don’t pay or notify us of any changes.
We may also register the details of the debt with a credit reporting agency until outstanding payments have been made.
LPG cylinder ownership and responsibility
K-Gas own the cylinder and tank used for storage of LPG. For your safety, the bottle and tank must be protected from damage, loss or theft while at your property.
Only an authorized K Gas Rent Free LPG representative is allowed to remove LPG bottles or tanks that are used for storage of LPG. If you allow the LPG bottle or tank to be removed by a person who is not an authorized K Gas Rent Free LPG representative, you could be liable for the cost of the storage.
Please contact us on 8529-7210 to arrange for the removal of your LPG storage.
Responsibility for gas leaks
We will be responsible for the delivery and connection of cylinders and LPG to your premises. You will be responsible for the pipe work, gas regulator, appliances and any gas leaks and general maintenance of cylinders and fittings.
We won’t refund any gas lost through leakage.
Stop supply by K Gas Rent Free LPG due to safety Issues
If K Gas Rent Free LPG or any of our agents or contractors observe any safety issue at your premises with respect to LPG (such as any appliance, fitting or cylinder found to be unsafe or other breach of gas industry regulations) we may need to stop supplying you with LPG until the identified issue has been fixed according to the safety guidelines set by regulation that controls the gas industry.
Visit mylpgcom.au/safety for more information.
K-Gas Rent Free LPG is your go-to source for reliable and affordable gas cylinder delivery. We have been in the business for more than 20 years and have built a reputation for providing fast and reliable service. We offer a wide range of products and services that are tailored to meet your needs.
At K-Gas Rent Free LPG, we understand that customer experience is key. We always strive to provide the best service possible and have a dedicated customer service team to handle any inquiries, complaints or disputes. Contact us today to learn more
Your privacy
We collect, use, hold and disclose your personal, credit related and confidential information where it is required by law and in order to provide you with energy and related products and services. We may disclose this information to our related companies and our agents and contractors (such as mail houses, data processors and debt collectors) as well as to your distributor and other energy retailers for these purposes and more broadly in connection with the supply of LPG to you. We may disclose this information to our related companies for marketing other products and offers to you.
Where possible, we will collect this information from you, but we may obtain this information from third parties
(including credit reporting bodies).
If you provide us with personal information about another person (such as a person who is authorised to deal with us on your behalf), please make sure you tell them their information has been provided to us and make them aware of the matters in this privacy statement.
Our detailed privacy and credit reporting statements are available at K Gas Rent Free LPG.com.au/privacy. Our credit reporting statement explains how we disclose credit information, how our disclosure may affect your creditworthiness and how to access, correct or complain about our treatment of your credit information. Please contact us to request a paper copy.
Product & Service Offers
From time to time we and our related companies will let you know about other products and offers, even after this Agreement ends. If at any time you decide you don’t want to receive these offers, let us know.
You can do so by calling us or writing to K Gas Rent Free LPG Opt Out, 10 Douglas Street Colac. We’ll keep providing you with these offers until you tell us otherwise.
Useful Links
Safety
https://www.mylpg.com.au/safety
Order LPG
https://www.mylpg.com.au/order
LPG delivery areas
https://www.mylpg.com.au/delivery-area
Pay for your LPG bill
https://live.vcita.com/site/kgaslpg/make-payment
LPG prices and fees
https://www.mylpg.com.au/order
LPG compliance
https://www.mylpg.com.au/lpgcompliance
LPG customer charter
lpgcharter
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